PLUMBCRATE
Frequently asked questions
Quick answers about ordering from PlumbCrate. For anything not covered here, contact us.
Delivery
How quickly will my order arrive?
Estimated UK delivery is 1–2 business days. Orders placed by 2pm (UK time) are usually dispatched the same working day; orders received after 2pm are processed from the next working day. Delivery times are estimates, not guaranteed delivery dates.
How much is delivery?
Great Britain standard delivery is £4.99 including VAT on orders of £100 or less, and free on orders over £100. Northern Ireland standard delivery is £18 including VAT on orders below £200, and free on orders of £200 or more. Thresholds include VAT, are calculated after discounts and exclude delivery charges.
Where do you deliver?
We deliver to UK addresses only. Enter your full delivery address at checkout to see the options and charges available for your order.
Stock and prices
Are the items shown as in stock really in stock?
Yes. Products shown as in stock are held at our warehouse in Bury, ready to dispatch.
Do your prices include VAT?
Yes. Our selling prices include VAT where applicable. Where an ex-VAT amount is also shown, it is labelled separately.
Do I have to buy a full pack?
No. Each product page states the purchase unit. Many fittings are sold individually, and where a product is a pack or set, the basket quantity is the number of packs or sets.
Returns
Can I return something I no longer need?
If you buy as a consumer, you can cancel your order without giving a reason before delivery or within 14 days after you receive the goods, then send them back within a further 14 days. Contact us first for safe return instructions. For a change-of-mind return you pay the direct cost of sending the goods back, and we do not charge a restocking fee. Business purchases are not covered by consumer cancellation rights; please contact us before sending anything back.
When will I get my refund?
We refund to your original payment method within 14 days of receiving the goods back, or evidence that you sent them, whichever is earlier. For a cancellation of a whole order we also refund our standard outbound delivery charge.
What if an item is faulty, damaged or wrong?
Contact us with your order details and a description of the problem. This does not affect your statutory rights. Full details are in our refunds and returns policy.
Contact
How do I contact PlumbCrate?
Call 0161 706 1874, email hello@plumbcrate.com or use our contact page. Please include your order number for enquiries about an existing order.
Who runs PlumbCrate?
PlumbCrate is operated by Hultons Merchant Limited, registered in England and Wales, company number 15510510. Unit 4 Taylor Street Industrial Estate, Bury, BL9 6DT, United Kingdom.